Shipping & Delivery
A quick guide to delivery—speeds, same-day cut-offs, where we ship, taxes & duties, tracking, and fixing an address.
Shipping Options
All of our pieces are in stock and ready to ship, and we process all orders within 1 business day.
| Shipping | Canada & USA | International |
|---|---|---|
| Standard | 3–9 Business Days | 7–14 Business Days |
| Express | 1–3 Business Days | 3–7 Business Days |
| Overnight | 1 Business Day (Canada Only) | — |
Shipping Rates
CANADA
- FREE: Standard Shipping on orders $150 CAD+
- $9.95 CAD: Standard Shipping on orders under $150 CAD
- $14.95 CAD: Express Shipping (1–3 Days)
- $35.00 CAD: Overnight Express (Weekend Delivery Only) — Will ship overnight from fulfillment date.
USA
- FREE: Standard Shipping on orders $150 CAD+
- $11.99 USD: Standard Shipping on orders under $150 CAD
- $14.99 USD: Express Shipping (1–3 Days)
INTERNATIONAL
- FREE: Standard Shipping on orders $150 CAD+
- $16.99 CAD: Standard Shipping on orders under $150 CAD
- $24.99 CAD: Express Shipping (3–7 Days)
EXCHANGES
- Exchanges receive FREE Standard Shipping, regardless of order value.
- Please reach out via email to upgrade to Express Shipping if you have a time constraint (see rates above).
Fulfillment Cut-Off Times
Orders placed before 12pm EST Monday–Friday ship the same day. Orders placed after 12pm EST or on weekends ship the next business day. Overnight express orders are delivered the next business day (weekdays only). Does not apply to pre-orders.
Shipping Restrictions
- Overnight service is currently available in Canada only.
- Pre-order items are excluded from same-day shipping and overnight timelines.
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Please note—we cannot deliver to P.O. Boxes. Use a valid residential or business address to ensure your order arrives quickly and securely.
Taxes & Duties
Prices shown on product pages exclude taxes. At checkout, applicable sales tax, shipping charges, and—where available—import duties are calculated. If duties are collected at checkout, they are prepaid and you will not be charged again on delivery. If duties are not collected at checkout, your local customs authority or carrier may assess duties and taxes at delivery in accordance with local regulations; these are the recipient’s responsibility. Duty thresholds and rates vary by destination and may change without notice.
Order Tracking Information
Every order includes a tracking link sent via email or text once fulfilled. If you didn’t receive it, you can track your order here with your order's tracking number.
Damaged Delivery & Package Protection
If your package arrives damaged, please accept the delivery and keep the packaging. If you added TSR Package Protection at checkout, you’re covered for damage, loss, or theft — start a claim and we’ll make it right. If you didn’t add protection, contact us and we’ll help review carrier options.
- Report damaged deliveries as soon as possible and include photos of the box and item.
- Protected orders are typically resolved with a replacement or refund according to coverage terms.