WHAT IS TSR PACKAGE PROTECTION?
TSR’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we now proudly offer a guaranteed protection plan to ensure that you are supported, no matter what.
TSR Package Protection is automatically enabled in cart, but can be opted-out by the customer at their discretion.
CAN I OPT OUT OF TSR PACKAGE PROTECTION?
While we strongly recommend you keep TSR Package Protection enabled, you may remove it at checkout by unchecking the box. Please note by doing so, your order is no longer protected. For all non-TSR Package Protected orders, The Saree Room is not responsible for any lost, damaged, or stolen packages.
HOW DOES TSR PACKAGE PROTECTION WORK?
If your TSR Package Protected order ends up lost, damaged, or stolen, TSR’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? Email the team at: firstname.lastname@example.org and we will promptly respond within our business hours (Monday - Friday 9AM - 6PM EST).
Please note that images and additional information may be requested by our customer service team from time to time. The Saree Room reserves the right to deny any claims it suspects is fraudulent.
For more information on TSR Package Protection, please visit our FAQ page.