15 Day Returns & Exchanges

While most retailers in the South Asian Fashion industry adhere to a final sale policy, here at The Saree Room, we take pride in our exceptional 95% 5-Star Customer Rating and are genuinely confident that you will adore your chosen items.

For added peace of mind though, we proudly offer an industry leading 15 Day Return & Exchange Policy!

Applicable to Canada & U.S.A. orders only

Free Exchanges

15 Days of FREE Exchanges, for your peace of mind.

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Bonus store credit

Ability to return and receive bonus store credit for eligible items.

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15-day returns

Our industry leading 15 Day Return Policy is here if you need it.

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15-DAY FREE EXCHANGES

Item didn't fit exactly how you wanted? Didn't match something you had at home?

We proudly offer an industry leading 15 Day FREE Exchange Policy.

[Only applicable to orders placed from Canada & the U.S.A]

Exchanges with The Saree Room are easy and hassle-free through our online return/exchange platform. Simply select the item(s) you wish to return and either change the size, or you can proceed to the “Shop Now” window to choose something new with the store credit earned through the returning piece(s). To make sure your item qualifies for an exchange, please see the “What are the Conditions to Process an Exchange?” section below.

If there is a difference in value for the new items you hope to receive, you may be reimbursed the difference (through store credit) or see a payment field on the cart page to complete the exchange process. Any reimbursement will be processed once the items returning are received to our warehouse in good condition.

Please Note: Shipping and Insurance do not count as credit toward your exchange.

INSTANT EXCHANGE [HIGHLY RECOMMENDED]

We highly recommend you process an Instant Exchange. When you choose to do an Instant Exchange, your new item will ship immediately once the Instant Exchange is processed, instead of waiting for your item to be received by our warehouse.

A hold is placed on your credit card which is lifted once we’ve received the item you are exchanging.
We strongly recommend this option because you will receive your exchange ASAP and there is no worry that your item will go out of stock while in transit to our warehouse.

STANDARD EXCHANGE:

A Standard Exchange is similar in process to an Instant Exchange but you don’t need to put a hold on your card to process. Once you have submitted your return online, you will receive a shipping label to send your items back to our warehouse. Once the package is received, reviewed and processed by our team, your new exchange order will be created to be shipped by the next business day.

If you process a standard exchange and the item you are trying to exchange for goes out of stock while in transit, you will receive a store credit rather than the exchanged item.

No, we proudly offer FREE 15-Day Exchanges from the date of fulfillment for all of our customers.

Your exchange request will be accepted with no hesitation, given that these conditions are met:

  • No Damages
  • Has not been soiled
  • Has not been washed
  • Has not been worn
  • Has not been altered (including removing stitches to size up blouse)
  • All labels and tags are attached
  • Exchange has been processed via our returns/exchange portal within 15 days of fulfillment

Sale items, jewelry, The Volume Underskirt and any other products marked "final sale" on the product page.

All items in our sale section are final sale and cannot be exchanged or returned.

Any items purchased during a sale or promotion are non-refundable. Eligible items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions apply if they are different than any terms described above.

No, all exchanged items are considered final sale.

Step 1: Click "Start an Exchange" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to exchange

Step 4: Select the reason for your exchange

Step 5: If exchanging for a new size select "Exchange for New Size" - if exchanging for a different product, select "Return Item"

Step 6: If you selected "Exchange for New Size" in Step 5, follow the instructions to complete your exchange. Be sure to select Instant Exchange for a faster and guaranteed exchange process. If you selected "Return Item" on Step 5 now select "Continue with Return"

Step 7: Select "Shop Now" and use the credit provided to shop for any other items.

  • Standard Exchange Orders are created once your return is processed in our warehouse
  • Instant Exchange Orders are created as soon as you process & submit your return in our online portal

Please note, all exchanges are shipped within the Standard Shipping timeline (Find your delivery timeline here)

Our Return Portal adds a Bonus Credit to your purchase while shopping for an exchange, in addition to honouring any applicable discounts used in the Originating Order, therefore additional discounts cannot be added to an Exchange Order. If you wish to use a discount, we encourage you to redeem it on a new purchase.

15-day bonus store credit

Not 100% on the item you purchased? That's okay! We'll give you store credit + a BONUS within 15 days of fulfillment as a thank you for shopping with us!

[Only applicable to orders placed from Canada & the U.S.A]

Within the 15 days of order fulfillment, you have the ability to process a return and receive bonus store credit for eligible items. This means, not only will you receive the full value of your item back, but we'll add a Bonus Credit for you to use to purchase something new. If you'd like the credit without purchasing something new, we'll provide you with a credit for the FULL VALUE of your items, and no, the value of the credit does not expire!

Step 1: Click "Get Bonus Store Credit" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to return

Step 4: Select the reason for your return

Step 5: Select "Return Item"

Step 6: Now select "Continue with Return"

Step 7: Select "Shop Now" if you'd like to purchase something right away and use your Bonus Credit. Select "Get $X" if you'd like a store credit for the full value of your items!

15-DAY RETURNS

Our industry leading 15 Day Return Policy is here if you need it. While we suggest processing a FREE Exchange or a Bonus Credit - Please use our Return Portal for a refund to the original payment method or credit, depending on the conditions of your order (see below for more details).

[Only applicable to orders placed from Canada & the U.S.A]

While the return itself is free, there is a label fee that will be deducted from your refund. Label fees vary depending on your location:

Canada & USA: $14.95 Label Fee will be deducted from your refund.

We strongly suggest processing an Exchange or accepting a full value Store Credit in order to not incur fees.

100% and we strongly recommend it. When you select store credit, you will receive the full value of your items without any label fees.

Your return request will be accepted with no hesitation, given that these conditions are met:

  • No Damages
  • Has not been soiled
  • Has not been washed
  • Has not been worn
  • Has not been altered (including removing stitches to size up blouse)
  • All labels and tags are attached
  • Return has been processed via our returns/exchange portal within 15 days of fulfillment

All items in our sale section are final sale and cannot be exchanged or returned.

Any items purchased during a sale or promotion are non-refundable. Eligible items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions apply if they are different than any terms described above.

Please note that all refunds will be processed within 5 business days of receiving your items.

A refund will be processed via the same method of payment used to make the original purchase.

Sale items, jewelry, and any other products marked "final sale" on the product page.

No, all exchanged items are considered final sale.

No, all returns and exchanges are accepted solely via mail.

To start a return, please use our returns portal

Step 1: Click "Start a Return" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to return

Step 4: Select the reason for your return

Step 5: Select "Return Item"

Step 6: Now select "Continue with Return"

Step 7: Select "Shop Now" if you'd like to purchase something right away and use your Bonus Credit. Select "Get $X" if you'd like a refund!

Step 8: Choose "Refund to Orignal Payment Method" (less the label fee) or Select "Store Credit" and receive the FULL VALUE of your items in the form of a gift card that does not expire.