returns and exchanges

INDUSTRY LEADING 15 DAY RETURN POLICY

While the vast majority of retailers in the South Asian Fashion industry believe in Final Sale only, we at The Saree Room want to provide you with the opportunity to be 100% satisfied with your purchase.

If you have any further questions, please refer to our FAQs or contact us.

15-DAY FREE EXCHANGES

Item didn't fit exactly how you wanted? Didn't match something you had at home? We proudly offer an industry leading 15 Day FREE Exchange Policy.

We highly recommend you process an Instant Exchange. When you choose to do an Instant Exchange, your new item will ship immediately once the Instant Exchange is processed, instead of waiting for your item to be received by our warehouse.

A hold is placed on your credit card which is lifted once we've received the item you are exchanging.

We strongly recommend this option because you will receive your exchange ASAP and there is no worry that your item will go out of stock while in transit to our warehouse.

If you process a standard exchange and the item you are trying to exchange for goes out of stock while in transit, you will receive a store credit rather than the exchanged item.

Please click "Start an Exchange ->" below to begin.

No, we proudly offer FREE 15-Day Exchanges from the date of fulfillment for all of our customers.

Your exchange request will be accepted with no hesitation, given that these conditions are met:

No Damages
Has not been soiled
Has not been washed
Has not been worn
All labels and tags are attached
Exchange has been processed via our returns/exchange portal within 15 days of fulfillment

Sale items, jewelry, and any other products marked "final sale" on the product page.

All items in our sale section are final sale and cannot be exchanged or returned.

Any items purchased during a sale or promotion are non-refundable. Eligible items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions (which can be found on our home page during a sale) apply if they are different than any terms described above.

No, all exchanged items are considered final sale.

Step 1: Click "Start an Exchange" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to exchange

Step 4: Select the reason for your exchange

Step 5: If exchanging for a new size select "Exchange for New Size" - if exchanging for a different product, select "Return Item"

Step 6: If you selected "Exchange for New Size" in Step 5, follow the instructions to complete your exchange. Be sure to select Instant Exchange for a faster and guarenteed exchange process. If you selected "Return Item" on Step 5 now select "Continue with Return"

Step 7: Select "Shop Now" and use the credit provided to shop for any other items.

Click here to start an exchange

15-DAY BONUS STORE CREDIT

Not 100% on the item you purchased? That's okay! We'll give you store credit + a BONUS within 15 days of fulfillment as a thank you for shopping with us!

Within the 15 days of order fulfillment, you have the ability to process a return and recieve bonus store credit for eligible items. This means, not only will you recieve the full value of your item back, but we'll add a Bonus Credit for you to use to purchase something new. If you'd like the credit without purchasing something new, we'll provide you with a credit for the FULL VALUE of your items, and no, the value of the credit does not expire!

Step 1: Click "Get Bonus Store Credit" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to return

Step 4: Select the reason for your return

Step 5: Select "Return Item"

Step 6: Now select "Continue with Return"

Step 7: Select "Shop Now" if you'd like to purchase something right away and use your Bonus Credit. Select "Get $X" if you'd like a store credit for the full value of your items!

Click here to get bonus credit

15-DAY RETURNS

Our industry leading 15 Day Return Policy is here if you need it. While we suggest processing a FREE Exchange or a Bonus Credit - Please use our Return Portal for a refund to the original payment method.

While the return itself is free, there is a label fee that will be deducted from your refund. Label fees vary depending on your location:

Canada & USA: $14.95 Label Fee will be deducted from your refund.

International: $19.95 Label Fee will be deducted from your refund.

We strongly suggest processing an Exchange or accepting a full value Store Credit in order to not incur fees.

100% and we strongly recommend it. When you select store credit, you will receive the full value of your items without any label fees.

Your return request will be accepted with no hesitation, given that these conditions are met:

No Damages
Has not been soiled
Has not been washed
Has not been worn
All labels and tags are attached
Exchange has been processed via our returns/exchange portal within 15 days of fulfillment

All items in our sale section are final sale and cannot be exchanged or returned.

Any items purchased during a sale or promotion are non-refundable. Eligible items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions (which can be found on our home page during a sale) apply if they are different than any terms described above.

Please note that all refunds will be processed within 5 business days of receiving your items.

A refund will be processed via the same method of payment used to make the original purchase. 

Sale items, jewelry, and any other products marked "final sale" on the product page.

No, all exchanged items are considered final sale.

No, all returns and exchanges are accepted solely via mail.

To start a return, please use our returns portal

Step 1: Click "Start a Return" below.

Step 2: Enter your order number and Postal/Zip Code

Step 3: Select the item(s) you wish to return

Step 4: Select the reason for your return

Step 5: Select "Return Item"

Step 6: Now select "Continue with Return"

Step 7: Select "Shop Now" if you'd like to purchase something right away and use your Bonus Credit. Select "Get $X" if you'd like a refund!

Step 8: Choose "Refund to Orignal Payment Method" (less the label fee) or Select "Store Credit" and receive the FULL VALUE of your items in the form of a gift card that does not expire.

Click here to start a return