Help Center

Sizing Information

Yes, you can find our size chart by clicking here.

We always suggest ensuring you have had a look at our sizing page before placing an order.

If you still feel as though you are in between size, for skirts and suits, we suggest sizing up and for blouses we suggest sizing down because all of our blouses can be opened to one size up.

See our sizing page for details. Also remember, we offer FREE Exchanges* just in case!

We currently offer sizes ranging from XXS - XXL and are soon planning to offer expanded sizing options.

All our blouses can be taken out 1.5" out on both sides which opens the blouse to one size larger if need be.

Click here to learn more on how to do so.

Please note that altered blouses are not returnable or exchangable.

All of our items are in stock and ready to ship which means we cannot make any customizations. If you have any questions about sizing, please visit our sizing page.

Shipping & Delivery

[UPDATED 03/28/23]

We proudly ship worldwide to any destination serviced by UPS.

All of our pieces are in stock and ready to ship and we process all orders within 1 business day!

Canada & USA:
Standard Shipping 3-9 Business Days
Express Shipping 1-3 Business Days

International:
Standard Shipping 7-14 Business Days
Express Shipping 3-7 Business Days

*Please note that most couriers do not deliver on weekends.

CANADA

  • FREE: Standard Shipping on orders $150CAD+
  • $9.95CAD: Standard Shipping on orders under $150CAD
  • $14.95CAD: Express Shipping 1-3 Days
  • FREE: Express Shipping on all orders purchased via our app over $150CAD (Download app here)

USA

  • FREE: Standard Shipping on orders $150CAD+
  • $14.99CAD: Standard Shipping on orders under $150CAD
  • $19.99CAD: Express Shipping 1-3 Days
  • FREE: Express Shipping on all orders purchased via our app over $150CAD (Download app here)

INTERNATIONAL

  • FREE: Standard Shipping on orders $150CAD+
  • $16.99CAD: Standard Shipping on orders under $150CAD
  • $24.99CAD: Express Shipping 3-7 Days
  • FREE: Express Shipping on all International orders purchased via our app over $150CAD (Download app here)

Your in-app purchase will qualify for FREE Express Shipping when your cart is $150CAD+.

If your order qualifies, please select Standard Shipping at checkout and our team will upgrade your shipping internally in accordance with the timeline listed for Express Shipping to your region.

Returns & Exchanges

We proudly offer an industry leading 15 Day Return Policy and FREE Exchanges [Only applicable to orders placed from Canada & the U.S.A]. For more details, please visit our Return & Exchanges Policy Page

Orders & Purchases

To guarantee the safety of your package, we proudly offer, TSR Package Protection to cover lost, stolen, and damaged items. By unselecting this, you are opting-out of this premium protection at your discretion.

All orders are shipped using UPS or Flashbox. While we cannot control the delivery of packages after the items have been picked up by UPS (in the very rare case that UPS loses or damages a package) or Flashbox, all customers who have opted-out of TSR Package Protection will be compensated with store credit.

Any lost or stolen packages for orders without TSR Package Protection are not the responsibility of The Saree Room. Please contact UPS or Flashbox to resolve any issues.

If you purchased our TSR Package Protection along with your order, then our customer service team will take care of it for you! Please refer to this page for more information. In cases TSR Package Protection wasn’t purchased, once your package leaves our warehouse, we no longer have control over the delivery. Please contact UPS, Flashbox, or DHL with your tracking number in order to get an update. If the carrier does not have any updates or has deemed your package lost please contact us immediately at info@thesareeroom.com and our team will be happy to help resolve the situation.

We apologize for the inconvenience, please contact us immediately at info@thesareeroom.com and we will resolve the issue immediately. 

We apologize for the inconvenience, that only happens with less than 1% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the damaged item.

If your items are final sale, please email info@thesareeroom.com with images of the damaged items and our customer service team will be happy to help.

We apologize for the inconvenience, that only happens with less than 1% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the wrong item.

To track your order, please click here

Order Cancellation Policy

At The Saree Room, we pride ourselves on our extraordinary fulfillment speed to ensure our customers receive their orders as quickly as possible. Due to this efficiency, our order cancellation policy is as follows:

Standard Orders:

  • Orders can only be cancelled if they have not been fulfilled for 2 or more business days from the time of purchase.
  • As soon as you place your order, we immediately begin processing and working on it, which means it cannot be cancelled after being placed.
  • If an edit needs to be made, please email info@thesareeroom.com as soon as possible and we will do our best to accommodate.

Pre-Order Items:

  • Items purchased on pre-order or any product with a disclaimer on the product page indicating that it will ship in 7-10 business days are made to order.
  • These items cannot be cancelled once the order is placed, as they are specifically created based on customer demand.

If you have any questions or need assistance with your order, please contact our customer service team at info@thesareeroom.com. We appreciate your understanding and thank you for shopping with The Saree Room.

We do not currently offer local pick ups. However, all of our pieces are in stock and ready to ship from Toronto, Canada.

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

Please email us at info@thesareeroom.com as soon as possible and we will do our best to accommodate any changes.

Please note that once your order has been fulfilled unfortunately there is no way for us to modify your order.

TSR Package Protection

TSR’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we now proudly offer a guaranteed protection plan to ensure that you are supported, no matter what.

TSR Package Protection is automatically enabled at checkout, but can be opted-out by the customer at their discretion.

While we strongly recommend you keep TSR Package Protection, you may remove TSR Package Protection from your cart. Please note by doing so, your order is no longer protected.

For all non-TSR Package Protected orders, The Saree Room will provide you with a store credit for the full value of any lost packages by UPS or Flashbox.

Any stolen packages with confirmed UPS or Flashbox delivery notices are not protected and are the responsibility of the customer. 

If your TSR Package Protected order ends up lost, damaged, or stolen, TSR’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Email the team at: info@thesareeroom.com and we will promptly respond within our business hours (Monday - Friday 9AM - 6PM EST).

Please note that images and additional information may be requested by our customer service team from time to time.

CREDITS: When crediting an item, TSR Protection covers the subtotal, shipping, and taxes. In both cases, the TSR Protection premium cost will not be refunded. 

REORDERS: TSR Protection will reorder the items, depending on in-stock availability. Unavailable items will be credited. We will cover the cost of any reorders including shipping, taxes, and TSR Package Protection.

MARKED AS DELIVERED (STOLEN)

STUCK IN TRANSIT (LOST)

  • DOMESTIC ORDERS: Please file your claim for any lost packages within 7 days from order date to info@thesareeroom.com
  • INTERNATIONAL ORDERS: Please file your claim for any lost packages within 14 days from order date to info@thesareeroom.com

DAMAGED

  • Please file your claim for any damaged packages within 3 days from when it was marked delivered to info@thesareeroom.com

TSR Package Protection definitely helps cover these instances! To protect your order against loss or theft, do not opt-out of the TSR Package Protection option at checkout.

TSR Package Protection covers damage as well! To protect your order against damage that occurred during shipping, add TSR Package Protection at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with us by emailing info@thesareeroom.com.

If your order has defects or you suspect it was damaged during manufacturing, please process a FREE exchange by clicking here.

If you have insured your order with TSR Package Protection at checkout, you can email our team at: info@thesareeroom.com with your concern, order number, email attached to the order, and any other additional information that can help us help you.

Mobile APP Questions

The Saree Room app is available in both the App Store and the Google Play Store. Click here to download our 5-Star Rated app.

By downloading our app, you will automatically receive Complimentary Express Shipping on all order over $150CAD. Simply select standard shipping, and your shipping method will be upgraded automatically at the time of fulfillment.

Please note: Express shipping is considered 1-3 business days within Canada & the U.S. For overseas orders, we will select the fast shipping option available by the carrier. Please note that this may be up to 10 days in some cases depending on your shipping address.

App Exclusive Sales, 24-Hour Early Exclusive Access to every New Monthly Collection, and FREE Express Shipping on all orders over $150CAD

All discounts valid on our website are also available to use in APP.

However, APP exclusive discounts cannot be applied on our website.

If you are experiencing any technical difficulties with our app, please email appsupport@thesareeroom.com

Payments & Promotions

We do not offer price adjustments on previous orders, as terms of purchase vary, and once an item is discounted, it becomes final sale, limiting our ability to make retroactive adjustments. This policy ensures an equitable purchasing environment, maintaining original pricing, terms, and conditions from the time of submission.

Additionally, purchasing at full price grants you access to our comprehensive return policy, providing flexibility and assurance with your purchase.

We accept all major credit cards including VISA, MasterCard, American Express as well as ShopPay, ApplePay, Paypal, and GooglePay.

Sezzle provides you with a payment option where you can buy now, and pay later.

When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan can be offered. In most cases, it's 25% of the order total due up-front (also called your "down payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest on pay-in-4, no up-front or hidden fees as long as you pay off your installments on time. Sezzle only charges fees if a payment fails or you need to adjust the date of your payments more than once per order. 

When your order is placed, Sezzle pays The Saree Room in full for the order immediately—so we have the funds and are able to process your order just like if you had paid in full with a credit card! This isn't layaway, so The Saree Room fulfills your order within our normal shipping and processing times.

The checkout is straightforward - select "Sezzle" at checkout, and Sezzle will walk you through the rest of the process.

To learn more, visit the Sezzle website.

Duties are included for all Canadian and U.S orders.

Duties are not included for any other country and are the sole responsibility of the customer. No refunds will be issued if a customer chooses to not pay any additional applicable duties or fees. 

Discount codes can be applied at checkout and cannot be combined with any other promotion or discount code. 

Please note: Discount codes do not apply to items that are final sale and/or already discounted.

Any items purchased during a sale or promotion are non-refundable. Eligible items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions (which can be found on our home page during a sale) apply if they are different than any terms described above.

Account Information

Yes, you can create an account to access your order history and save your wishlist items. 

Click here to create an account. Alternatively, on desktop, you can click on the user icon on the top right corner of the menu bar. And on mobile, open the menu and click “My Account”.

If you are experiencing issues with your account in any way, please contact us at info@thesareeroom.com and we will be happy to help.

If you forgot your password, please use the “Forgot password?” link on the account login page and enter your email address associated with your account. It will then send you an email to reset your password.

If you have an existing account with us, it is not possible to change your personal details at the moment. However, you do have the ability to edit, add, or delete addresses assigned to your account.

Gifting & Giftcards

At this time, we do not offer any gift wrapping services but you can ship a package to a friend or family member directly.

Please email info@thesareeroom.com to request we do not include a packing slip with the value of the order.

Yes, you can purchase an e-giftcard here

Our credits/gift cards are issued in CAD as we are a Canadian company - the value will convert to the customer’s currency when applied to cart.

At checkout, you will see a box that says “Gift Card or Discount Code” type in your Gift Card number in the box and hit enter.

If the cart value is greater than the Gift Card value, you will be prompted to pay only the difference at checkout.

If the cart value is less than the value of the Gift Card, you will be able to re-use the Gift Card on your next purchase. 

No, by law, our giftcards do not expire.

Please email info@thesareeroom.com using the same email address associated with your gift card or your gift card number to request an update on your remaining balance.

Sustainability

Since the establishment of The Saree Room in 2015, we have been very conscious about our carbon footprint and our overall impact on the environment. 

Currently, our garment and shipping packaging are 80% compostable with the goal of becoming 100% compostable by the end of March 2023.

Click here to learn more

All of our packages are delivered using carbon neutral shipping.

Click here to learn more

Careers

Please contact us at careers@thesareeroom.com for more information on modeling for TSR.

Alternatively, apply here and follow the steps provided.

Additionally, connect with us on Instagram to stay updated on future career opportunities.

Please contact us at partnerships@thesareeroom.com for more information on becoming a #TSRPartner.

Alternatively, apply here and follow the steps provided.

Privacy & Terms

The Saree Room's Privacy Policy explains how we process your personal data when you shop in our stores, access or use our websites, register for and attend events, engage with us on social media or otherwise interact with us.

For more details, refer to our Privacy Policy Page.

Please visit our Terms of Service Page to learn more.

Customizations & Tailoring

All of our items are in stock and ready to ship which means we cannot make any customizations.

If you have any questions about sizing, please visit our sizing page.

Because the outfits are ready-to-wear, we do not provide any post purchase discounts for tailoring. With that said, our pieces are designed to be adjustable. For more details please visit our sizing page.

Maternity

At the moment, we do not have any pieces specifically designed for maternity; however we are working on additional clothing lines that will include maternity specific clothing.

First of all, congratulations!

Our suggestion is to wait until 2 weeks before your event to order because all of our pieces are in stock and shipped from Toronto, that gives you plenty of time to receive it, don’t worry.

Compare your then current measurements against our size chart and then size up one more to compensate for any more growth (if maxed on sizes, FYI each blouse can open up 1 size further).

Finally, we suggest ordering via our APP because we offer FREE Express Shipping on orders over $150CAD*

Product Care

TSRHOME:

  • Wipe pieces off with a damp cloth
  • Dry immediately with a soft dry cloth

JEWELRY:

  • Use mild soap and water to clean the metal surfaces
  • Spot clean with hydrogen peroxide
  • Dry immediately after cleaning
  • DO NOT use rubbing alcohol

GARMENTS:

  • Dry clean only
  • DO NOT hand/machine wash or tumble dry

    TIPS & TRICKS:
  • Indirect contact with a steamer will thoroughly remove wrinkles
  • Hang pieces in a bathroom while showering to release wrinkles
  • Spot clean with a tide pen