faq's

Have additional questions?

Customer Service Hours:
Monday - Friday
9 AM - 6 PM EST.

  • Customer Service Rating: 99.32%

SIZING INFORMATION

Yes, you can find our size chart by clicking here.

We always suggest ensuring you have had a look at our sizing page before placing an order.

If you still feel as though you are in between size, for skirts and suits, we suggest sizing up and for blouses we suggest sizing down because all of our blouses can be opened to one size up.

See our sizing page for details. Also remember, we offer FREE Exchanges* just in case!

We currently offer sizes ranging from XXS - XXL and are soon planning to offer expanded sizing options.

All our blouses can be taken out 1.5" out on both sides which opens the blouse to one size larger if need be.

Click here to learn more on how to do so.

Please note that altered blouses are not returnable or exchangable.

All of our items are in stock and ready to ship which means we cannot make any customizations. If you have any questions about sizing, please visit our sizing page.

SHIPPING & DELIVERY

We proudly ship worldwide to any destination serviced by FedEx.

All of our pieces are in stock and ready to ship and we process all orders within 1 business day!

Canada & USA:
Standard Shipping 3-9 Days
Express Shipping 1-3 Days

United Kingdom:
Standard Shipping 7-14 Days
Express Shipping 3-5 Days

Australia:
Standard Shipping 10-20 Days
Express Shipping 5-10 Days

International:
Standard Shipping 7-14 Days
Express Shipping 3-7 Days

CANADA

FREE: Standard Shipping on orders $100+

$9.95CAD: Standard Shipping on orders under $10

$14.95CAD: Express Shipping 1-3 Days

FREE: Express Shipping on all orders purchased via our app over $100+ (Download app here)

USA [Duties Included]

FREE: Standard Shipping on orders $100+

$14.99CAD: Standard Shipping on orders under $100

$19.99CAD: Express Shipping 1-3 Days

FREE: Express Shipping on all orders purchased via our app over $100+ (Download app here)

UNITED KINGDOM [Duties Included]

FREE: Standard Shipping on orders £85+

$16.99CAD: Standard Shipping on orders under £8

$24.99CAD: Express Shipping 3-5 Days

FREE: Express Shipping on all orders purchased via our app over £85+ (Download app here)

AUSTRALIA [Duties Included]

FREE: Standard Shipping on orders $150AUD+

$16.99CAD: Standard Shipping on orders under $150AUD

$24.99CAD: Express Shipping 5-10 Days

FREE: Express Shipping on all orders purchased via our app over $150AUD (Download app here)

INTERNATIONAL [Duties Not Included]

FREE: Standard Shipping on orders £75+

$16.99CAD: Standard Shipping on orders under £75+

$24.99CAD: Express Shipping 3-7 Days

FREE: Express Shipping on all International orders purchased via our app over £75+ (Download app here)

RETURNS & EXCHANGES

We proudly offer an industry leading 15 Day Return Policy and FREE Exchanges. For more details, please visit our Return & Exchanges Policy Page

ORDERS & PURCHASES

To guarantee the safety of your package, we proudly offer, Route Package Protection to cover lost, stolen, and damaged items. By unselecting this, you are opting-out of this premium protection at your discretion.

Orders $800+ CAD will automatically be protected by Route Protection at The Saree Room's expense.

All orders are shipped using Fedex, the worlds largest and most reliable shipping provider. While we cannot control the delivery of packages after the items have been picked up by Fedex (in the very rare case that Fedex loses or damages a package), all customers who have opted-out of Route Protection will be compensated with store credit.

Any lost or stolen packages for orders without Route protection are not the responsibility of The Saree Room. Please contact Fedex to resolve any issues.

We are so sorry to hear this. Once your package leaves our warehouse, we no longer have control over the delivery. Please contact Fedex with your tracking number in order to get an update. If FedEx does not have any updates or has deemed your package lost please contact us immediately at info@thesareeroom.com and our team will be happy to help resolve the situation.

We apologize for the inconvenience, please contact us immediately at info@thesareeroom.com and we will resolve the issue immediately. 

We apologize for the inconvenience, that only happens with less than 1% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the damaged item.

If your items are final sale, please email info@thesareeroom.com with images of the damaged items and our customer service team will be happy to help.

We apologize for the inconvenience, that only happens with less than 1% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the wrong item.

To track your order, please click here

Please email us at info@thesareeroom.com as soon as possible and we will do our best to accommodate any changes or cancellations.

Please note that once your order has been fulfilled unfortunately there is no way for us to modify or cancel your order.

We do not currently offer local pick ups. However, all of our pieces are in stock and ready to ship from Toronto, Canada.

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

Please email us at info@thesareeroom.com as soon as possible and we will do our best to accommodate any changes.

Please note that once your order has been fulfilled unfortunately there is no way for us to modify your order.

ROUTE PACKAGE PROTECTION

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection is automatically added to your order during checkout.

While we strongly recommend you keep Route Package Protection, you may remove Route Package Protection from your cart. Please note by doing so, your order is no longer protected. For all non-Route Package Protected orders, The Saree Room will provide you with a store credit for the full value of any lost packages by Fedex. Any stolen packages with confirmed Fedex delivery notices are not protected and are the responsibility of the customer. 

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim? File here

REFUNDS: When refunding an item, Route covers the subtotal, shipping, and taxes. In both cases, the Route Premium cost will not be refunded 

REORDERS: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

MARKED AS DELIVERED (STOLEN)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 

Please note, some order issues may require a police report to be filed

STUCK IN TRANSIT (LOST)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

DAMAGED

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route's policies are listed here.

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please process a FREE exchange by clicking here.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Route’s terms and conditions are listed here.

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

MOBILE APP QUESTIONS

The Saree Room app is available in both the App Store and the Google Play Store. Click here to download our 5-Star Rated app.

By downloading our app, you will automatically receive Complimentary Express Shipping on all order over $100CAD. Simply select standard shipping, and your shipping method will be upgraded automatically at the time of fulfillment.

Please note: Express shipping is considered 1-3 business days within Canada & the U.S. For overseas orders, we will select the fast shipping option available by the carrier. Please note that this may be up to 10 days in some cases depending on your shipping address.

App Exclusive Sales, 24-Hour Early Exclusive Access to every New Monthly Collection, and FREE Express Shipping on all orders over $100CAD

All discounts valid on our website are also available to use in APP.

However, APP exclusive discounts cannot be applied on our website. 

If you are experiencing any technical difficulties with our app, please email appsupport@thesareeroom.com

PAYMENTS & PROMOTIONS

We accept all major credit cards including VISA, MasterCard, American Express as well as ShopPay, ApplePay, Paypal, and GooglePay.

Duties are included for all Canadian, U.S., U.K. and Australian orders.

Duties are not included for any other country and are the sole responsibility of the customer. No refunds will be issued if a customer chooses to not pay any additional applicable duties or fees. 

Discount codes can be applied at checkout and cannot be combined with any other promotion or discount code. 

ACCOUNT INFORMATION

Yes, you can create an account to access your order history and save your wishlist items. 

Click here to create an account. Alternatively, on desktop, you can click on the user icon on the top right corner of the menu bar. And on mobile, open the menu and click “My Account”.

If you are experiencing issues with your account in any way, please contact us at info@thesareeroom.com and we will be happy to help.

If you forgot your password, please use the “Forgot password?” link on the account login page and enter your email address associated with your account. It will then send you an email to reset your password.

If you have an existing account with us, it is not possible to change your personal details at the moment. However, you do have the ability to edit, add, or delete addresses assigned to your account.

GIFTING & GIFTCARDS

At this time, we do not offer any gift wrapping services but you can ship a package to a friend or family member directly.

Please email info@thesareeroom.com to request we do not include a packing slip with the value of the order.

Yes, you can purchase an e-giftcard here

At checkout, you will see a box that says “Gift Card or Discount Code” type in your Gift Card number in the box and hit enter.

If the cart value is greater than the Gift Card value, you will be prompted to pay only the difference at checkout.

If the cart value is less than the value of the Gift Card, you will be able to re-use the Gift Card on your next purchase. 

No, by law, our giftcards do not expire.

Please email info@thesareeroom.com using the same email address associated with your gift card or your gift card number to request an update on your remaining balance.

SUSTAINABILITY

Since the establishment of The Saree Room in 2015, we have been very conscious about our carbon footprint and our overall impact on the environment. 

Currently, our garment and shipping packaging are 80% compostable with the goal of becoming 100% compostable by the end of March 2023.

Click here to learn more

All of our packages are delivered using carbon neutral shipping.

Click here to learn more

CAREERS

Please contact us at careers@thesareeroom.com for more information on modeling for TSR.

Additionally, connect with us on Instagram to stay updated on future career opportunities.

Please contact us at partnerships@thesareeroom.com for more information on becoming a #TSRPartner.

Alternatively, apply here and follow the steps provided.

PRIVACY & TERMS

The Saree Room's Privacy Policy explains how we process your personal data when you shop in our stores, access or use our websites, register for and attend events, engage with us on social media or otherwise interact with us.

For more details, refer to our Privacy Policy Page.

Please visit our Terms of Service Page to learn more.

CUSTOMIZATIONS & TAILORING

All of our items are in stock and ready to ship which means we cannot make any customizations.

If you have any questions about sizing, please visit our sizing page.

Because the outfits are ready-to-wear, we do not provide any post purchase discounts for tailoring. With that said, our pieces are designed to be adjustable. For more details please visit our sizing page.

MATERNITY

At the moment, we do not have any pieces specifically designed for maternity; however we are working on additional clothing lines that will include maternity specific clothing.

First of all, congratulations!

Our suggestion is to wait until 2 weeks before your event to order because all of our pieces are in stock and shipped from Toronto, that gives you plenty of time to receive it, don’t worry.

Compare your then current measurements against our size chart and then size up one more to compensate for any more growth (if maxed on sizes, FYI each blouse can open up 1 size further).

Finally, we suggest ordering via our APP because we offer FREE express shipping on orders over $100*