MOBILE APP QUESTIONS

The Saree Room app is available in both the App Store and the Google Play Store.

iOS: https://apps.apple.com/us/app/the-saree-room/id1585200109

Android: https://play.google.com/store/apps/details?id=co.tapcart.app.id_LfEX9YlK4t

All orders placed via our mobile app over $100 qualify for an automatic upgrade to FREE Express Shipping. Simply select standard shipping and your order will be upgraded by our fulfilment team. 

Express shipping is considered 1-3 business days within Canada & the U.S. For overseas orders, we will select the fast shipping option available by the carrier. Please note that this may be up to 10 days in some cases depending on your shipping address.

No, all app exclusive discounts will not be applicable on the website however any website discount code you may have recieved will be applicable in the app.

If you are having any technical difficulties please contact us and our support team will be happy to help resolve any issues.

SIZING INFORMATION

Yes, you can find our size chart by clicking here

Our recommendation is for you to compare a blouse/skirt you already own that fits well with our size chart. Our size chart which is located on the product page displays GARMENT measurements not body measurements. This means if you compare your existing item to that chart, you will likely know what size would fit best!

In the event the size doesn't fit, the great news is that we offer FREE 15 day exchanges.

We offer sizes XS - XL and are soon planning to offer expanded sizing options.

RETURNS & EXCHANGES

We proudly offer a worldwide 15 Day return policy from the date of when your order was fulfilled (day your package is shipped). While the vast majority of retailers in the South Asian Fashion industry believe in Final Sale only, we at The Saree Room want to provide you with the opportunity to be 100% satisfied with your purchase. You have 15 days from the fulfilment date to request either a return or exchange. We will accept online returns via our Returns Portal only. 

The Saree Room will refund/exchange any qualifying item, without question, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Jewelry and Sale items are Final Sale. Purchases of items in the “sale” section or with an Automatic Discount Code At Checkout are FINAL and cannot be returned or exchanged. In addition, we reserve the right to designate any other items as non-returnable at our discretion. Any such designation will be noted on each item detail page. 

Canada: 

Store Credit - FREE. We will provide you with a gift card for the original purchase price of your order. 

Size Exchange - FREE. We allow for exchanges for a different size of the same item. For an exchange for a different product, please follow the instructions in the returns portal. 

Refund - $14.95 Label Fee applies, which will be deducted from your refund. A refund will be processed via the same method of payment used to make the original purchase. 

United States: 

Store Credit - FREE. We will provide you with a gift card for the original purchase price of your order. 

Size Exchange - FREE. We allow for exchanges for a different size of the same item. For an exchange for a different product, please follow the instructions in the returns portal. 

Refund - $14.95 Label Fee applies, which will be deducted from your refund. A refund will be processed via the same method of payment used to make the original purchase. 

International: 

Store Credit - FREE. We will provide you with a gift card for the original purchase price of your order. 

Size Exchange - FREE. We allow for exchanges for a different size of the same item. For an exchange for a different product, please follow the instructions in the returns portal.

Refund - $19.95 Label Fee applies, which will be deducted from your refund. A refund will be processed via the same method of payment used to make the original purchase.

Purchases of items in the “sale” section or with an Automatic Discount Code At Checkout are FINAL and cannot be returned or exchanged. In addition, we reserve the right to designate any other items as non-returnable at our discretion. Any such designation will be noted on each item detail page. 

For hygienic reasons, all Jewelry is final sale.

SHIPPING & DELIVERY

We ship worldwide to any destination serviced by Fedex.

Canada: FREE for orders $100+ // $9.95 for orders under $100

U.S.A.: FREE for orders $100+ // $14.95 for orders under $100

International: FREE for orders £75+ // ~£10 for orders under £75

IMPORTANT: Customers from outside Canada and the U.S. are solely responsible for all duties and taxes that their country may charge. The customer will be responsible for any fees associated with the refusal to accept a package for any reason including the failure to pay import duties and taxes. 

TSR Bridal

All TSR Bridal Orders are made to order and will ship from Toronto, Canada within 4-6 weeks. 

Every order includes a tracking number which will be provided via email or text once your order is fulfilled.

We got you covered! Along with the standard sizing (XS, S, M, L, XL), you can choose to add or subtract 1-2 inches from the length of your blouse and/or subtract 2-6 inches from the length of your skirt.

15 Day Returns

All Bridal orders are made to order based on your customization options selected on the product page. 

Unlike the industry standard, we will allow returns for store credit within 15 Days less a $100 Restocking Fee provided that the outfit is unworn, has not been altered or soiled and that all the tags and packaging are returned as well.

Because each outfit is made to order and includes intricate detailed handwork, discount codes are not applicable to TSR BRIDAL outfits.