TSR Package Protection

Your order, protected from doorstep to delivery.

Protected from Loss

If a shipment never arrives, we’ll replace it or issue credit after a quick review.

Safe from Theft

Marked “delivered” but missing? We’ll step in and resolve it with a replacement or credit.

Covered from Damage

Arrived cracked, crushed, or faulty? Tell us and we’ll review within 1–2 business days

What is TSR Package Protection?

TSR’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we now proudly offer a guaranteed protection plan to ensure that you are supported, no matter what.

TSR Package Protection is automatically enabled in cart, but can be opted-out by the customer at their discretion.

Can I Opt Out?

While we strongly recommend you keep TSR Package Protection enabled, you may remove it at checkout by unchecking the box. Please note by doing so, your order is no longer protected. For all non-TSR Package Protected orders, The Saree Room is not responsible for any lost, damaged, or stolen packages.

How Does it Work?

If your TSR Package Protected order ends up lost, damaged, or stolen, TSR’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Email the team at: info@thesareeroom.com and we will promptly respond within our business hours (Monday - Friday 9AM - 6PM EST).

Please note that images and additional information may be requested by our customer service team from time to time. The Saree Room reserves the right to deny any claims it suspects is fraudulent.

For more information on TSR Package Protection, please visit our FAQ page.

Continue shopping, stress free.

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